The City of Lake Worth Beach, Florida (“City”), is requesting proposals from qualified and experienced call center providers for customer service support of utility routine, outage/emergency calls and water/waste/solid waste calls. The functions that are required, include, are not limited to hosting multi-level auto attendant menu, restoration of service, out-bound calls, verification of after-hours payment and creation of work orders to reconnect service. Response to different types of customer service inquiries such as, start, stop of utility services, billing inquiries and other City programs. Services in fluent English, Spanish and Creole are required. Training and reporting are also necessary.  A complete scope of required services is included as Exhibit “A” and incorporated into this Request for Proposals (“RFP”).